Privacy Policy

Last updated: July 1, 2025

At Locafy (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile app Locafy and website https://locafy.ca (collectively, the “Service”).

By using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

Account Information: When you create an account, we collect your name, email address, phone number, and password.

Service Provider Listings: If you are a service provider, you may enter your business address and other public profile details.

b. Information Collected Automatically

Usage Data: We collect basic analytics on how you use our Service (such as pages visited, features used, searches, and bookings) to help us improve the platform.

Location Data: We may collect your device location (if you give permission) to help you find services near you. You can turn off location permissions anytime in your device or app settings.

2. How We Use Your Information

We use your data to:

• Provide and improve our Service.
• Facilitate bookings and display nearby services.
• Communicate with you (e.g. for confirmations, support, and updates).
• Maintain security and prevent fraud.
• Analyze usage to improve our features and user experience.

3. Location Data

We do not store the real-time location of service consumers (users seeking services) on our servers.

We only store the addresses that service providers manually enter to list their services.

If you give location permissions, we use your device’s location temporarily to show nearby service providers. This location data is not stored on our servers.

4. Data Deletion

If you delete your account:

• We permanently delete your personal data (name, phone number, email address).
• Data tied to the operation of the platform such as past bookings or searches may be kept in anonymized or aggregated form for analytics and business operations.

5. Sharing of Data

We do not sell your personal data.

We may share data:

• With trusted service providers who assist us (like analytics providers), under strict confidentiality agreements.
• If required by law (e.g. to comply with a subpoena or similar legal process).

6. Your Rights and Choices

• Access & Update: You can view and update your profile information in the app.
• Location: You can disable location permissions in your device or app settings.
• Delete: You may request deletion of your account and data by contacting us at support@locafy.ca.

7. Security

We use industry-standard measures to protect your data. However, no internet or mobile transmission is ever completely secure, so we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated “Last updated” date. Continued use of our Service means you accept the new terms.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: support@locafy.ca
• Address: Regina, Saskatchewan, Canada